Contact
Reach the House of Portland Team
For order queries, product questions, return requests, or wholesale enquiries — our Pune-based support team responds within one business day.
How to Reach Us
House of Portland operates a lean support structure designed to give you a real answer from someone who knows the catalog. We do not use automated response bots for product enquiries. Send your question by email or call during business hours and you will speak directly with a team member who can access your order history, confirm product specifications, or initiate a return on your behalf. For general enquiries that do not require order access, our average first-response time is under four hours during working days. For order-specific queries, please have your order number ready — it is included in your confirmation email and in every dispatch notification.
Contact Details
House of Portland Private Limited14, Koregaon Park Road,
Pune, Maharashtra 411001, India
+91 98765 43210
[email protected]
GSTIN: 27AABCH1234K1Z5
Business Hours
| Monday | 09:00 – 18:00 |
|---|---|
| Tuesday | 09:00 – 18:00 |
| Wednesday | 09:00 – 18:00 |
| Thursday | 09:00 – 18:00 |
| Friday | 09:00 – 18:00 |
| Saturday | 10:00 – 16:00 |
| Sunday | Closed |
Common Reasons to Contact Us
Here is what our support team handles most frequently — and how quickly each type of request is resolved.
Order Status & Tracking
Tracking information is sent automatically by SMS and email at dispatch. If you have not received it within 24 hours of placing your order, contact us with your order number and we will investigate with the logistics partner and respond within two hours.
Returns & Refunds
Raise a return request from your account dashboard within 14 days of delivery. If you encounter any difficulty with the dashboard, email us directly. Refunds to the original payment method are completed within five business days of the item being received at our Pune facility.
Pre-Purchase Product Questions
Not sure whether a product fits your specific requirement — a particular ceiling height, a specific mattress size, an unusual kitchen configuration? Email us the details. Our buying team will give you a straight answer rather than a sales pitch.
Wholesale & Bulk Orders
Hotels, interior designers, and corporate gifting teams regularly order in bulk from our catalog. Bulk orders above ₹25,000 qualify for custom pricing and branded packaging options. Contact us with your quantity and product requirements to receive a formal quotation within two business days.
Our Office in Pune
Our registered office and buying team are located at 14, Koregaon Park Road, Pune, Maharashtra 411001. We do not operate a walk-in retail store — all purchases are made through the website. However, if you are a supplier, press contact, or wholesale client who needs to meet our team in person, you are welcome to arrange a visit by appointment. Please email [email protected] at least 48 hours in advance, briefly describing the purpose of your visit. Our GSTIN is 27AABCH1234K1Z5 for any tax documentation requirements.
Send Us a Message
Use the form below for general enquiries. For order-specific issues, please include your order number.
Still Have a Question?
Write to [email protected] or call +91 98765 43210 on weekdays between 9 am and 6 pm IST.